MovodyHelp and support
Last updated: September 23, 2026
Questions, a problem or feedback? Email us and we usually reply within two business days: hello@movody.fit
How do I delete my account?
In the app, open Profile, then Settings, then Delete account. This deletes your account, your plan requests and any body images you shared with coaches, and everything Movody stored on your phone.
How do I report or block someone?
Tap the ⋯ next to their comment, review, plan or request and choose Report or Block. We review reports within 24 hours. You can unblock people in Settings.
Who can see my body scans?
No one, unless you send them. Your face is removed on your phone and scans stay there. A coach only sees what you send in a request or choose to share as progress.
How do I stop sharing progress with my coach?
Open your coach plan and turn off Share automatically. It is off unless you turned it on, and you can still share manually whenever you like.
The camera doesn't open.
Allow camera access for Movody in the iPhone Settings app, under Privacy and Security, Camera. The app also offers a shortcut to Settings when access is off.
Why wasn't my photo kept?
If we can't fully remove a face, or more than one person is in the photo, it isn't kept. Retake it from a few steps away with only you in the frame.
For privacy requests, email us or read our Privacy Policy.